Privacy Policy

Last updated: 1 November 2026

Who I am

SGSS Design is a graphic design business operated by Steve Goodwin, trading as SGSS Design, based in Crowborough, East Sussex.

I am responsible for how personal information collected through this website is used.

Contact details

Website: https://sgssdesign.co.uk/
Email: [email protected]
Telephone: 01892 668508

If you have any questions about this Privacy Policy or how your information is handled, please contact me using the details above.

Information I collect

When you contact me through the website, I collect the information you provide, which may include:

• Your name and email address.
• The type of project you're enquiring about, if selected.
• Your project description and any other details you choose to include.

If you contact me directly by email or telephone, I may also hold your telephone number, business details and correspondence.

If we subsequently work together, I may collect additional information needed to prepare quotations, complete projects, issue invoices and manage our business relationship.

Please don't include passwords, payment-card information or sensitive personal information in general enquiries.

How I use your information

I use your information to:

• Respond to enquiries and discuss potential projects.
• Prepare quotations and proposals.
• Provide agreed design and website services.
• Maintain client relationships and business records.
• Meet legal and accounting obligations.
• Maintain the security and operation of my website.

Depending on the circumstances, the lawful basis for processing your information may be taking steps towards a contract, fulfilling a contract, complying with a legal obligation or my legitimate interests in operating the business and responding to enquiries.

Where consent is required, such as for certain optional website technologies, I will request it separately.

Submitting an enquiry does not subscribe you to a marketing mailing list.

Contact form and email

The website uses an Elementor contact form to receive enquiries.

Form submissions are sent by email to [email protected] using SMTP functionality provided through the Admin and Site Enhancements plugin.

The form is configured not to save submissions in Elementor's separate submissions database. However, enquiries and subsequent correspondence are stored in my business email account.

Website hosting and business email services are provided by 123-Reg. Relevant technical information may also be retained in server logs, email-delivery systems and backups.

I do not sell your personal information.

How long I keep information

If an enquiry does not result in commissioned work, I normally retain the correspondence for up to 12 months after our last meaningful contact.

Where an enquiry leads to commissioned work, relevant correspondence and project records may be retained for longer where reasonably necessary to manage our business relationship, provide support or establish or defend legal claims.

Financial records are retained for the periods required by applicable tax and accounting legislation.

Technical logs and backup copies are retained according to the relevant service arrangements and normal backup rotation.

I review information periodically and delete it when it is no longer required, unless continued retention is justified by a legal or legitimate business need.

Website statistics and cookies

The website uses Jetpack Stats to help me understand how visitors use the site, including which pages are viewed and general visitor activity.

Jetpack Stats is provided through Jetpack and Automattic. The service may process technical information such as IP addresses, device and browser details, page requests and related visitor information.

The website may also use cookies or similar technologies that are necessary for its operation, security and visitor preferences.

Where a technology requires consent, it should only be activated after that consent has been obtained. Where an applicable legal exception is used for website statistics, visitors must receive the required information and an appropriate way to object.

You can also manage cookies using your browser settings, although restricting some cookies may affect website functionality.

External services

Some pages may use services supplied by third parties, including external fonts, website assets or embedded content. Such services may receive technical information, including your IP address, when your browser connects to their systems.

Links to external websites are subject to those websites' own privacy policies.

I aim to use third-party services only where they provide a useful function for the website.

Website security

The website's hosting and supporting systems may process technical information, including IP addresses, browser information and access times, to deliver pages, diagnose faults and maintain security.

I take reasonable technical and organisational measures to protect personal information against unauthorised access, loss and misuse.

Information may be processed by hosting, email and other service providers where necessary for the operation of the website and business.

Where personal information is transferred internationally, applicable UK data protection requirements and safeguards must be met.

Your rights

Under UK data protection law, you may have the right to:

• Request access to the personal information I hold about you.
• Ask for inaccurate information to be corrected.
• Request deletion of information in certain circumstances.
• Request that processing is restricted.
• Object to processing based on legitimate interests.
• Request data portability where applicable.
• Withdraw consent where processing relies on consent.

These rights are subject to applicable legal conditions and exceptions.

To exercise your rights, please email [email protected]. I will normally respond within one month, in accordance with applicable data protection requirements.

Complaints

If you have concerns about how your personal information is handled, please contact me so I can investigate.

You also have the right to complain to the UK Information Commissioner's Office (ICO):

https://ico.org.uk/make-a-complaint/

Telephone: 0303 123 1113

Changes to this policy

I may update this Privacy Policy when the website, business practices or relevant legal requirements change.

The date at the top of this page indicates when it was last updated.